Distinguish · 01
Quality vs defect vs safety
A disappointed buyer is not automatically a defect case. Safety defect and quality complaint are different files.
First job Name whether the issue is quality, a defect that makes the product unsafe, or a regulatory non-conformity.
Start here
Key considerations
- Is anyone hurt or at imminent risk?
- Is the product unsafe, or only not as described?
- Is a regulator already involved?
Decision map
Keep the question bounded.
- Screen harmInjury belongs on the injury route first.
- Name the issue typeQuality, defect, or labelling/channel.
- Hand off clocksRecall duties have their own calendar.
Curated resources
Open the asset that matches this job.
China product safety and incident command
National defect, recall, CBEC and evidence map — not a trademark file.
Defective products and consumer rights
Defect and consumer-rights orientation for China-sold goods.
Prepare a product-liability enquiry
Organise high-level incident facts before counsel or Ask a Lawyer.
Helpful to prepare
Facts that make the next conversation clearer.
These items are orientation aids, not a legal requirement list.
- Product and batch at a high level
- Whether anyone is injured
- Complaint versus regulator contact
Local context
Add the city when market-supervision practice changes.
SAMR, sampling and court practice can differ after the national defect or recall question is identified.
Open city and province guidesCounsel hand-off
Need product-liability counsel?
This hub organises defect, injury, recall and channel questions. It does not decide defect, run a recall or settle a claim on your facts.
Find product-liability counsel