File · 04
Incident evidence file
The product and the complaint log are the file. Do not wait for a theory of defect.
First job Preserve the product and the complaint record before arguments about defect.
Start here
Key considerations
- Is the product still available?
- Which batch or serial facts exist?
- What complaints already came in?
Decision map
Keep the question bounded.
- Hold the unitIf safe, do not destroy it.
- Hold the paperInstructions, warnings, QC, complaints.
- Map the chainWho made, imported, and sold it.
Curated resources
Open the asset that matches this job.
Helpful to prepare
Facts that make the next conversation clearer.
These items are orientation aids, not a legal requirement list.
- Whether the unit is preserved
- Owner of the complaint log
- Whether a regulator already has a file
Evidence file
Preserve the record before the forum is chosen.
This is a preparation prompt, not a finding that any item is admissible or required.
- Product sample or photos
- Batch / serial / listing identity
- Instructions and warnings as sold
- Complaint and incident chronology
- Supply-chain parties at a high level
Local context
Add the city when market-supervision practice changes.
SAMR, sampling and court practice can differ after the national defect or recall question is identified.
Open city and province guidesCounsel hand-off
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This hub organises defect, injury, recall and channel questions. It does not decide defect, run a recall or settle a claim on your facts.
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