Seven-day returns folklore is not the whole statute — disclosure, fairness and fraud-style punitive theories matter too.
The Consumer Protection Law and related rules give consumers rights on quality, information, returns in defined online scenarios, and remedies including possible punitive damages for knowing fraud. Operators and platforms have duties. The live consumer-protection law guide stays Related long-form guide. this wiki is the atomic map entry. Product liability focuses on defect injury. Advertising law polices claims. 12315/SAMR dispute SOPs remain practical deep links.
4 questions before you choose the route.
This page identifies the right question and evidence. It does not determine the legal outcome on a reader’s facts.
B2C consumer or B2B buyer?
Scope.
ScopeOnline return clock applicable?
Channel.
ReturnInjury vs pure economic claim?
PL related pages.
InjuryMisleading ad angle?
Ads related pages.
AdsWorking rule: Map the regulated role before marketing or launch in China.
The signal ledger.
These facts move the question beyond a label and into a product, money-flow and control analysis.
Bring a compact evidence docket—not a pitch deck.
Give a compliance team or counsel the operating facts that reveal the perimeter.
Questions people ask before they build.
Short answers for orientation. The right result can change with the service model and current rules.
Do foreigners have consumer rights?
Purchases as consumers in China generally sit under the same statute; procedure still matters.
Where is the deep CPL guide?
Primary authorities
Reviewed sources support orientation, not a fact-specific assessment.