4 questions before you choose the route.
This page identifies the right question and evidence. It does not determine the legal outcome on a reader’s facts.
B2C consumer or B2B buyer?
Scope.
ScopeOnline return clock applicable?
Channel.
ReturnInjury vs pure economic claim?
PL related topic.
InjuryMisleading ad angle?
Ads related topic.
AdsWorking rule: China’s consumer-protection framework covers disclosure, fair dealing, online returns in qualifying cases, personal-information handling and remedies for fraud or defective products.
The signal ledger.
These facts move the question beyond a label and into a product, money-flow and control analysis.
Bring a compact evidence docket—not a pitch deck.
Give a compliance team or counsel the operating facts that reveal the perimeter.
Questions people ask before they build.
Short answers for orientation. The right result can change with the service model and current rules.
Do foreigners have consumer rights?
Purchases as consumers in China generally sit under the same statute; procedure still matters.
Where is the deep CPL guide?
Primary authorities
Reviewed sources support orientation, not a fact-specific assessment.